Frequently Asked Questions
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Are the products on LuxLu.com 100% authentic?Yes, all of our designer handbags and accessories are 100% authentic and purchased directly from the designer house. We never purchase from a third party. All of our merchandise goes through a strict inspection process before being mailed to the customer. All orders include original dust cover and/or designer box, authenticity cards and tags.
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How are you able to sell designer merchandise at great discounted prices?Luxlu has a very experienced merchandising team that also includes a passion for designer luxury goods. They have spent years developing and improving their relationships with some of the top luxury designer companies. Through these relationships we are able to purchase merchandise at the best prices possible, which allows us to pass the discounted pricing on to you.
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What is your return policy?If you are not satisfied with your order for any reason, you may return it for a full refund within 14 days of receipt. Please see our return policy page.
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Does Luxlu ship international?Yes, we do! For more information on international shipping rates and the countries we service, please visit our shipping page.
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What are your shipping rates/charges?Domestic
Standard: (Inside the U.S.) (5-7 days) – FREE for orders over $199.00 and $25.00 under that amount
Express: (Inside the U.S.)(1-2 days) – $35.00
Overnight: (Inside the U.S.) $85.00
International
Express International(2 – 4 days) $ 85.00
Standard: (Inside the U.S.) (5-7 days) – FREE for orders over $199.00 and $25.00 under that amount
Express: (Inside the U.S.)(1-2 days) – $35.00
Overnight: (Inside the U.S.) $85.00
International
Express International(2 – 4 days) $ 85.00
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Is my information secure?Yes. Your personal information is subject to our PRIVACY POLICY and your credit card information is encrypted and properly protected, both physically and electronically whenever we use it.
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I forgot my password or I keep seeing a message that says my password or login is incorrect.Be sure you’re using the email address you signed up with. If you’re sure you are using the correct email address, click on the ‘forgot password’ link in the Log In form, You will be prompted to enter your email address and click ‘Send Email’. You’ll get an email with instructions for resetting your password. Wait a few minutes for that message to arrive. If you don’t receive an email after ten minutes, check your spam folder and add [email protected] to your address book.
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Order Confirmation.You will receive an order confirmation shortly after your order has been placed. Please check your spam folders if you do not receive a confirmation email within a few hours of placing your order.
