RETURNS
We want your shopping experience at LuxLu to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please chat us online, call us at 646-499-1945 (hours are 9:00AM EST-5:00 PM EST Monday-Friday) or email us at [email protected]
Return Information
- We accept returns postmarked within 4 days from the date you received your order
- Refunds are issued back to the original method of payment or with an online credit.
- Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
- Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case the shoes will be shipped back to you and you are subject to the return shipping costs.
- Jewelry, sunglasses and hats are returnable in new condition.
- Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
- Original shipping is not refundable including any free shipping promotions paid initially by LuxLu.
- Refunds are processed within 1-3 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
How Do I Make A Return?
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. LuxLu is not responsible for damaged, missing or packages lost in transit.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to refund minus shipping cost.
20% restocking fees will apply to all refused and undeliverable packages.